More Is More

Discover the key to building successful customer experiences with "More Is More." Authored by renowned customer experience expert Blake Morgan, this book challenges the popular notion that "less is more" and explores why companies that embrace a "more is more" approach are more successful in delivering exceptional customer experiences. With practical guidance on the D.O.M.O.R.E. concepts - design, employee experience, modernization, obsession with customers, responsibility and accountability, and embracing innovation - this book offers essential advice for businesses looking to remain relevant and thrive amidst constant change.