Brian Solis

Excellence Now: Extreme Humanism provides timeless and new leadership lessons for the NOW. Tom Peters, known for launching a maverick approach to management thinking, sets an even higher bar with this book, revealing how excellence in leadership is achieved through an obsessive focus on the growth of those being led. In a world turned upside down, this book powerfully delivers the management and leadership direction needed to move forward.

"Punk CX" by Adrian Swinscoe explores the world of customer experience, comparing it to the technical and overly measured world of prog rock. Swinscoe asks readers to consider what a punk rock version of CX would look like and offers key insights and practical takeaways to help transform customer experience. With endorsements from customer service experts and business leaders, "Punk CX" is a bold and thought-provoking read that challenges traditional approaches to CX.

"Imagination Works" by Beth Comstock is a powerful guide to navigating change in our fast-paced world. As vice-chair of General Electric, Comstock argues that it is the power of human imagination that drives businesses to thrive and develop over time. With personal anecdotes and real-world examples, this book encourages readers to think beyond the technology and data that surrounds us, and harness the power of our own imaginations to create the new. Featuring practical tools and exercises, "Imagination Works" provides a passionate call to arms to embrace the challenges of the future.