Crucial Accountability
Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Kerry Patterson
Learn how to effectively handle broken promises, violated expectations, and difficult behavior in order to achieve success, both personally and professionally. Discover practical skills for handling controversial and complex issues, such as dealing with disrespectful employees or setting boundaries with family members. Based on 20 years of research and observations, this follow-up to a New York Times bestseller offers real solutions for improving accountability and strengthening relationships.
Publish Date
2004-08-26T00:00:00.000Z
2004-08-26T00:00:00.000Z
Goodreads Rating
4.07
ISBN
9780071829311
Recommendations
1
Recommendations
2022-07-31T06:35:17.000Z
Crucial Conversations. Everyone should read this book. It transformed my personal relationships and will help me as I take on a new role as an EM. – source