Crucial Accountability
Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Kerry Patterson
Learn how to effectively handle broken promises, violated expectations, and difficult behavior in order to achieve success, both personally and professionally. Discover practical skills for handling controversial and complex issues, such as dealing with disrespectful employees or setting boundaries with family members. Based on 20 years of research and observations, this follow-up to a New York Times bestseller offers real solutions for improving accountability and strengthening relationships.
Дата публикации
2004-08-26T00:00:00.000Z
2004-08-26T00:00:00.000Z
Рейтинг Goodreads
4.07
ISBN
9780071829311
Рекомендации
1
Рекомендации
2022-07-31T06:35:17.000Z
Crucial Conversations. Everyone should read this book. It transformed my personal relationships and will help me as I take on a new role as an EM. – источник