Hug Your Haters
How to Embrace Complaints and Keep Your Customers
Jay Baer
Learn how to deal with different types of complainers and turn negative feedback into positive outcomes. Hug Your Haters shows you how to reconfigure your customer service to deliver knockout experiences by drawing on case studies from businesses of all types and sizes. This book includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix" to help you navigate through different situations. Don't ignore your haters - put them to work for you!
Publish Date
2016-03-01T00:00:00.000Z
2016-03-01T00:00:00.000Z
Goodreads Rating
3.86
ISBN
9781101980675
Recommendations
1
Recommendations
2022-07-23T01:41:48.000Z
@kevinnbass Great content is the key for sure. I’m a big believer in “Hug Your Haters” in general. If you’ve never read that one from @jaybaer it’s a great book. – source